TERMS & CONDITIONS

ESHAL FABRICS INTERNATIONAL

Transparent Shopping | Customer Rights | Fair Business Practices

Effective Date: 10 October 2026

1. Introduction

Welcome to Eshal Fabrics International. These Terms & Conditions govern the use of our official website, https://eshalfabrics.com/, and purchases made through our online store.

By accessing the website or placing an order, customers agree to these Terms & Conditions, subject to applicable laws of Pakistan.

Please review these terms carefully before completing a purchase.

2. Business Information

Business Name: Eshal Fabrics International

Official Website: www.eshalfabrics.com

Office Address: 3rd Floor, 358-IB, Block-B, Pak Arab Housing Society, Main Ferozepur Road, Lahore, Punjab, Pakistan.

3. Eligibility to Purchase

Customers must be legally capable of entering into a purchase agreement or act under appropriate parental or guardian supervision.

Customers are responsible for providing accurate information during registration and checkout.

4. Website Use

Customers may use our website for lawful browsing, product selection, account management and purchasing activities.

Unauthorized access, fraudulent transactions, misuse of website functionality or activities that interfere with normal website operations are prohibited.

5. Product Information

We aim to provide accurate descriptions, product images, sizes, colours, prices and availability information.

Minor variations in colour or appearance may occur due to photography, lighting or device display settings.

Customers should review the product description and available specifications before placing an order.

6. Product Availability

Products are offered subject to availability and successful order verification.

If an ordered product becomes unavailable after payment, we will inform the customer and offer an appropriate replacement or refund in accordance with applicable law.

7. Pricing and Currency

Unless otherwise stated at checkout, prices are displayed in Pakistani Rupees (PKR).

Applicable delivery charges and other disclosed costs should be presented before the customer confirms the order.

We may update prices for future purchases, but changes will not be applied retrospectively to confirmed orders without a lawful basis and appropriate customer agreement.

8. Order Placement

Customers are responsible for reviewing selected products, quantities, sizes, delivery information and payable amounts before submitting an order.

Submission of an order creates a purchase request subject to the applicable checkout conditions and lawful order acceptance procedures.

9. Order Confirmation

Customers may receive order confirmation through the website, registered email address or another supported communication channel.

Order acceptance and fulfilment remain subject to applicable consumer rights, payment verification and product availability.

10. Accepted Payment Methods

Available payment methods may include supported debit or credit cards, authorized online payment gateways and Cash on Delivery where enabled.

Payment methods shown during checkout determine the options available for the relevant order.

Customers should review our Payment Policy for additional information.

11. Payment Verification

Secure Payment Confirmation

Prepaid orders are treated as paid only after successful payment verification through the authorized payment processing system.

A payment screenshot or pending transaction does not independently establish successful payment.

Customers should not share card PINs, banking passwords or one-time verification codes.

12. Shipping and Delivery

Shipping availability, delivery charges and estimated delivery periods depend on the customer's location, product characteristics and courier arrangements.

Customers must provide accurate delivery details and remain reasonably available to receive their shipments.

Delivery estimates are subject to operational conditions and applicable law.

Read our Shipping Policy.

13. Order Cancellation

Customers may request cancellation in accordance with our published Cancellation Policy.

Cancellation eligibility depends on the processing and dispatch status of the order, applicable contractual terms and mandatory consumer rights.

Read our Cancellation Policy.

14. Returns and Exchanges

Eligible standard returns may be requested within 7 calendar days after delivery, subject to the published Return & Exchange Policy.

Defective, damaged, incorrectly supplied or materially misdescribed products will be handled according to applicable consumer protection requirements.

Read our Return & Exchange Policy.

15. Refunds

Approved refunds will normally be initiated within 7 business days after approval.

The estimated overall processing period may be approximately 7-14 business days after approval, depending on the payment provider and financial institution.

Refunds will ordinarily be returned through the original payment method where supported.

Read our Refund Policy.

16. Customer Accounts

Customers who create an account are responsible for maintaining the confidentiality of their login credentials.

Customers should notify us of suspected unauthorized account access and use reasonable security precautions.

17. Customer Responsibilities

Customers agree to provide accurate information, use authorized payment methods and avoid fraudulent or unlawful activity.

Customers should review the relevant product and policy information before completing a purchase.

18. Promotions and Discount Offers

Promotions, discount codes and special offers may be subject to validity periods, product restrictions, minimum purchase amounts or other disclosed conditions.

Promotional terms will be applied in accordance with applicable law and the conditions communicated to customers.

19. Intellectual Property

Website content, including original text, branding, photographs, graphics and design elements, may be protected by applicable intellectual property laws.

Unauthorized reproduction or commercial use of protected content is prohibited unless permission has been granted or use is otherwise legally permitted.

20. Third-Party Services

Our website may use independent service providers for payment processing, hosting, delivery, communications or other operational functions.

These providers may operate under their own terms, security requirements and privacy notices.

21. Privacy and Data Protection

We aim to handle personal information responsibly and in accordance with our published Privacy Policy and applicable law.

Read our Privacy Policy.

22. Website Availability

We aim to maintain website accessibility and reliable shopping functionality.

Temporary interruptions may occur because of maintenance, system updates, technical faults or circumstances beyond reasonable control.

We will take reasonable steps to address material operational issues.

23. Errors and Corrections

We may correct genuine website errors, including inaccurate product information or technical display issues.

Where an error affects a submitted or confirmed order, we will address the matter fairly and in accordance with applicable contractual and consumer protection requirements.

24. Prohibited Conduct

Customers must not misuse the website, attempt unauthorized system access, interfere with other users, submit fraudulent orders or use the website for unlawful purposes.

Reasonable action may be taken to protect the website and customers, subject to applicable law.

25. Limitation of Liability

To the extent permitted by applicable law, Eshal Fabrics International will not be responsible for losses arising solely from circumstances beyond its reasonable control.

Nothing in these terms excludes liability or remedies that cannot legally be excluded, including mandatory consumer protection rights.

26. Customer Complaints

Customers may submit complaints through the official customer support channels published on our website.

We aim to investigate concerns fairly and communicate appropriate next steps.

See our Customer Service page.

27. Changes to Terms

We may update these Terms & Conditions to reflect changes in business operations, website functionality or applicable legal requirements.

Updated terms will be published on the website. Existing customer rights and confirmed contractual commitments will be respected.

28. Governing Law

These Terms & Conditions are governed by the applicable laws of Pakistan, subject to mandatory consumer protection rules and any applicable legal requirements concerning jurisdiction or dispute resolution.

29. Contact Information

Eshal Fabrics International

3rd Floor, 358-IB, Block-B, Pak Arab Housing Society, Main Ferozepur Road, Lahore, Punjab, Pakistan.

Website: https://eshalfabrics.com/

For order assistance or policy questions, please use the official contact channels listed on our website.

Thank You for Shopping With Us

We appreciate your trust in Eshal Fabrics International and remain committed to transparent, fair and reliable online shopping services.

Visit Our Online Store

ESHAL FABRICS INTERNATIONAL

3rd Floor, 358-IB, Block-B, Pak Arab Housing Society, Main Ferozepur Road, Lahore, Punjab, Pakistan