SHIPPING & DELIVERY POLICY

ESHAL FABRICS INTERNATIONAL

Reliable Shipping | Secure Packaging | Customer Satisfaction

Effective Date: 10 October 2026

1. Introduction

At Eshal Fabrics International, we aim to provide a reliable, transparent and convenient delivery experience for customers purchasing products through our official website, https://eshalfabrics.com/.

This Shipping Policy explains our order handling procedures, dispatch arrangements, shipping charges, estimated delivery periods, tracking information and customer responsibilities.

2. Shipping Coverage

We arrange deliveries to serviceable destinations within Pakistan through available courier and logistics partners. Delivery availability depends on the customer's location, courier coverage, product characteristics and operational conditions.

Some remote or restricted destinations may require additional delivery time or may not be serviceable.

International shipping is not guaranteed and is available only where expressly offered and confirmed during the ordering process.

3. Order Processing

Orders are reviewed before dispatch to confirm product availability, delivery details and payment status where applicable.

Processing may include inventory verification, product preparation, quality checks, packaging and courier booking.

Orders placed during weekends, public holidays or periods of unusually high demand may require additional processing time.

4. Estimated Delivery Time

Delivery Time Information

Estimated delivery times, where provided during checkout or order confirmation, depend on destination, product availability, courier operations and dispatch schedules.

Any delivery estimate is indicative rather than an unconditional guarantee. Customers will be informed of significant known delays where reasonably practicable.

Customers should review the delivery information provided for their specific order. Special-order, customized or temporarily unavailable products may require additional preparation time.

5. Shipping Charges

Applicable shipping charges are determined by factors such as delivery location, package size, weight, courier rates and available shipping options.

Any shipping charges payable by the customer should be displayed during checkout or otherwise communicated before the order is confirmed.

Free-shipping offers, where available, may be subject to minimum order values, promotional conditions or geographical restrictions.

6. Payment Verification Before Dispatch

For prepaid orders, dispatch may be subject to successful payment verification through the relevant payment gateway or financial institution.

A payment attempt, pending authorization or customer-provided screenshot does not independently establish successful payment.

Where Cash on Delivery is offered, customers must follow the payment terms displayed during checkout.

7. Packaging and Product Protection

We aim to prepare products using packaging appropriate to their type, size and handling requirements.

Clothing, fashion accessories, fragrances and other products may require different packaging materials or protective arrangements.

Packaging methods may vary depending on product availability, courier requirements and shipment characteristics.

8. Dispatch Confirmation

When an order is dispatched, available shipment details may be communicated through the customer's registered email address, telephone number or online account.

Dispatch confirmation may include the courier name, shipment reference number or other tracking information where provided by the delivery partner.

9. Shipment Tracking

Customers may track their shipments using the tracking details supplied after dispatch, where tracking is supported by the relevant courier.

Tracking information may not update immediately after courier booking or collection.

Customers experiencing tracking difficulties may contact customer support with their order number and available shipment reference.

10. Customer Address Responsibilities

Customers are responsible for providing accurate and complete delivery information during checkout.

Full recipient name.
Correct house, building or office address.
Area, city and relevant postal information.
Active contact telephone number.
Any necessary delivery instructions.

Incorrect or incomplete addresses may result in delivery delays, unsuccessful delivery attempts or additional courier charges.

11. Changes to Delivery Address

Customers should request address corrections as soon as possible after placing an order.

Address changes may be possible before dispatch but cannot be guaranteed after shipment handover to the courier.

Any approved address change may affect delivery charges and estimated arrival time.

12. Delivery Attempts

Courier partners may contact the recipient or attempt delivery according to their operating procedures.

If the recipient is unavailable, the courier may attempt redelivery, request additional instructions or return the shipment to the sender.

Any further shipping charges will be assessed according to the circumstances, disclosed terms and applicable law.

13. Delayed Shipments

Shipping delays may occur due to severe weather, public holidays, transport disruptions, courier backlogs, security restrictions, incorrect delivery information or other circumstances beyond reasonable operational control.

Customers may contact support for assistance if their shipment has not arrived within the communicated estimated delivery period.

14. Damaged Packaging or Products

Important Delivery Inspection

Customers are encouraged to inspect the external condition of a parcel upon delivery where practical and safe.

If a package appears significantly damaged, tampered with or incomplete, customers should document the condition and contact our support team promptly.

Where possible, customers should retain the packaging, product labels, order reference and photographs relevant to the complaint.

Claims involving damaged or incorrect products will be reviewed under our Return and Refund Policies and applicable consumer protection requirements.

15. Incorrect or Missing Items

If a delivered order contains an incorrect item, missing product or material discrepancy, customers should notify our support team with their order number and relevant evidence.

We will review the order and available dispatch records and determine an appropriate resolution, which may include replacement, return or refund where applicable.

16. Lost Shipments

If a shipment is reported lost or cannot be located, we may coordinate with the courier partner to investigate its status.

Where an order is confirmed lost before delivery, we will assess an appropriate replacement or refund solution in accordance with applicable law and the relevant circumstances.

17. Partial Shipments

Where operationally necessary, an order containing multiple products may be delivered in separate packages after appropriate communication with the customer.

Separate shipments may have different tracking references and delivery dates.

Any additional shipping charges attributable to a merchant-initiated split shipment should be disclosed and agreed where applicable.

18. Cancellation Before Dispatch

Customers may request cancellation before dispatch in accordance with our Cancellation Policy.

Once an order has been handed over to the courier, cancellation may no longer be possible, and any eligible return must follow our Return Policy.

View Cancellation Policy

19. Returns and Refunds

Delivery-related complaints and eligible product returns are handled according to our published Return and Refund Policies.

Return shipping arrangements and responsibility for related costs depend on the reason for return, the applicable policy and mandatory consumer rights.

20. Customer Support

Customers seeking assistance with dispatch, tracking, delayed shipments, damaged parcels or delivery-related concerns may contact us through the official contact channels published on our website.

Please provide your order number, registered contact information and tracking reference where available.

21. Changes to This Shipping Policy

Eshal Fabrics International may update this Shipping Policy to reflect changes in courier arrangements, delivery coverage, operational procedures or applicable legal requirements.

Material changes affecting confirmed orders will be handled according to applicable law and any terms agreed with the customer.

22. Applicable Law

This Shipping Policy is intended to operate in accordance with applicable laws of Pakistan and does not restrict mandatory consumer rights or remedies.

Need Help With Your Delivery?

Our customer support team can assist with order status, tracking information and shipping-related inquiries.

www.eshalfabrics.com

ESHAL FABRICS INTERNATIONAL

3rd Floor, 358-IB, Block-B, Pak Arab Housing Society, Main Ferozepur Road, Lahore, Pakistan