PRIVACY POLICY

ESHAL FABRICS INTERNATIONAL

Privacy | Transparency | Customer Trust

Effective Date: 10 October 2026

1. Introduction

Eshal Fabrics International respects the privacy of customers and visitors using our official website, https://eshalfabrics.com/. This Privacy Policy explains how personal information may be collected, used, shared, stored and protected when customers browse our products, register accounts, place orders, make payments or contact customer support.

We aim to handle personal information responsibly, transparently and in accordance with applicable laws of Pakistan.

2. Business Information

Business Name: Eshal Fabrics International

Business Address: 3rd Floor, 358-IB, Block-B, Pak Arab Housing Society, Main Ferozepur Road, Lahore, Punjab, Pakistan.

Website: www.eshalfabrics.com

3. Information We Collect

Depending on how customers interact with our website, we may collect the following categories of information:

• Customer name and account registration details.
• Email address and telephone number.
• Billing and shipping addresses.
• Order history, purchased products and transaction references.
• Customer service messages and complaint records.
• Product preferences and shopping cart information.
• Device information, browser type and website usage data.
• IP address and security-related activity logs.

We seek to collect information reasonably necessary to provide our services and meet legitimate business or legal requirements.

4. How We Use Personal Information

Customer information may be used for the following purposes:

• Creating and managing customer accounts.
• Processing orders and verifying payment status.
• Preparing invoices and purchase confirmations.
• Arranging shipping and delivery services.
• Responding to inquiries and customer complaints.
• Managing cancellations, returns and refunds.
• Detecting suspicious transactions and preventing fraud.
• Maintaining website performance and security.
• Meeting applicable legal and regulatory obligations.
• Sending promotional communications where permitted and subject to applicable consent requirements.

5. Payment Information and Security

Customers should never disclose their payment card PIN, account password or one-time verification code to our staff or unauthorized third parties.

Payment service providers may independently process personal and financial information under their own privacy notices and security requirements.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain shopping carts, manage sessions, remember selected preferences, improve performance and support security features.

Where enabled, analytics or marketing technologies may help us understand website traffic and customer engagement.

Customers may manage cookies through their browser settings. Disabling essential cookies may affect login, cart and checkout functionality.

7. Information Sharing

We may share relevant information with service providers where necessary for legitimate business purposes, including:

• Payment gateways and financial institutions for payment processing.
• Courier and delivery partners for order fulfilment.
• Website hosting and technical support providers.
• Fraud prevention and transaction verification services.
• Professional advisers and authorized service providers.
• Government authorities where disclosure is legally required.

Information shared with service providers should be limited to what is reasonably necessary for the relevant service.

8. Data Retention

We retain customer information for periods reasonably necessary to manage orders, support customers, maintain business records, investigate disputes, prevent fraud and satisfy applicable legal or regulatory requirements.

Retention periods may vary according to the nature of the information and the purpose for which it is processed.

Information that is no longer required should be securely deleted, anonymized or otherwise handled in accordance with applicable requirements.

9. Data Security Measures

We aim to apply appropriate organizational and technical safeguards to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

Measures may include account access controls, secure communication methods, administrative restrictions, system maintenance and monitoring of suspicious activity.

No online system can guarantee absolute security. Customers are encouraged to maintain strong passwords and protect their account credentials.

10. Customer Privacy Rights

Subject to applicable law and relevant verification requirements, customers may contact us to:

• Request information about personal data held in connection with their account.
• Ask for inaccurate account information to be corrected.
• Request deletion of eligible information where legally permitted.
• Withdraw consent for optional promotional communications.
• Raise concerns about the handling of personal information.

Some information may need to be retained for financial records, transaction disputes, fraud prevention or legal compliance.

11. Marketing Communications

Where permitted, we may send information about new collections, promotions, product launches or other shopping-related announcements.

Customers may request to stop receiving optional promotional communications through available unsubscribe options or our official customer support channels.

12. Third-Party Websites

Our website may contain links to external websites, payment services, social media platforms or other independent services.

We encourage customers to review the privacy policies of those services before submitting personal information. We do not control independent third-party privacy practices.

13. International Data Processing

Some hosting, technology or payment service providers may process information using infrastructure located outside Pakistan.

Where such processing occurs, we aim to apply appropriate safeguards and comply with applicable legal requirements.

14. Children's Privacy

Our website is intended for customers who can lawfully enter into transactions or who use the website under appropriate parental or guardian supervision.

We do not intentionally seek unnecessary personal information from children. Parents or guardians may contact us regarding privacy concerns involving a minor.

15. Fraud Prevention and Account Verification

We may review relevant account, order and transaction information to investigate suspected unauthorized purchases, fraudulent activity, payment disputes or violations of our website policies.

Any verification requests should be proportionate to the identified risk and handled through appropriate official communication channels.

16. Privacy Complaints

Customers concerned about the use or security of their personal information may contact our customer support team using the official contact information available on our website.

Please provide a description of the concern and sufficient information to identify the relevant account or transaction without sending passwords, PINs or one-time verification codes.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website technology, service providers or applicable legal requirements.

Updated versions will be published on this page with a revised effective date where appropriate.

18. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable laws of Pakistan. Nothing in this policy limits rights or remedies that cannot legally be excluded.

Privacy Questions or Requests?

For privacy-related inquiries, account information requests or customer assistance, please use the official contact channels on our website.

www.eshalfabrics.com

ESHAL FABRICS INTERNATIONAL

3rd Floor, 358-IB, Block-B, Pak Arab Housing Society, Main Ferozepur Road, Lahore, Pakistan

Copyright 2026 Eshal Fabrics International. All Rights Reserved.