TERMS OF USE
ESHAL FABRICS INTERNATIONAL
Website Usage | Customer Rights | Secure Shopping
Effective Date: 10 October 2026
1. Introduction
Welcome to Eshal Fabrics International. These Terms of Use govern access to and use of our official website, https://eshalfabrics.com/, including browsing products, creating customer accounts, submitting orders, accessing customer services and using any other features made available through our online platform.
By accessing or using this website, you agree to comply with these Terms of Use and applicable laws of Pakistan. If you disagree with any provision, please discontinue use of the website.
2. Business Information
Business Name: Eshal Fabrics International
Office Address: 3rd Floor, 358-IB, Block-B, Pak Arab Housing Society, Main Ferozepur Road, Lahore, Punjab, Pakistan.
Official Website: https://eshalfabrics.com/
Our website provides an online platform for customers to explore and purchase clothing, fashion accessories, fragrances and other products listed in our online catalogue.
3. Eligibility to Use Our Website
Users must have the legal capacity to enter into transactions under applicable law. Customers who are minors should use the website with the involvement and supervision of a parent or legal guardian.
Users are responsible for ensuring that all information provided during registration, checkout or customer support communications is accurate and current.
4. Customer Accounts
Customers may create an account to manage orders, review purchase history and access available account features.
- Provide accurate registration information.
- Maintain confidentiality of account credentials.
- Do not share passwords or verification codes.
- Notify customer support if unauthorized account activity is suspected.
- Use customer accounts only for lawful purposes.
We may restrict account access where reasonably necessary to investigate suspected fraud, security threats or misuse, subject to applicable law.
5. Product Information
We aim to present accurate product descriptions, specifications, sizes, materials, colours, prices and availability. However, product appearance may vary slightly depending on lighting, photography and device display settings.
Customers should carefully review product information before placing an order. If a material product description error is discovered, we will take appropriate steps to correct it and address affected orders.
6. Product Pricing
Product prices are generally displayed in Pakistani Rupees (PKR), unless otherwise stated. Applicable delivery charges, taxes or additional costs will be disclosed during checkout where relevant.
Prices and promotional offers may change without prior notice. Any changes will not automatically alter an order already accepted at an agreed price, except where permitted by law or agreed with the customer.
7. Orders and Acceptance
Submitting an order constitutes a request to purchase the selected products. An automated order acknowledgement does not necessarily confirm final acceptance.
Orders may be subject to product availability, payment verification, delivery serviceability and reasonable fraud prevention checks.
If an order cannot be fulfilled after payment, the customer will be informed and an appropriate refund will be arranged under our Refund Policy.
8. Payments and Transaction Security
Secure Payment Practices
Customers should use only the payment methods displayed on our official checkout page. Electronic transactions may be processed through authorized third-party payment service providers.
Customers should never disclose their payment card PIN, account passwords or one-time verification codes to any person claiming to represent Eshal Fabrics International.
Payment authorization and settlement may depend on the relevant financial institution or payment service provider. A transaction will be treated as successfully paid only after appropriate payment confirmation.
9. Shipping and Delivery
Delivery availability, shipping charges and estimated delivery periods may vary by destination, courier availability, product characteristics and operational conditions.
Estimated delivery periods are not unconditional guarantees. Customers should consult our Shipping Policy for further information.
10. Order Cancellation
Customers may request cancellation before dispatch, subject to order status and the conditions described in our Cancellation Policy.
After dispatch, cancellation may no longer be possible. Eligible customers may instead request a return in accordance with our Return Policy.
11. Returns and Refunds
Returns and refunds are governed by our published policies, including applicable eligibility conditions, product inspection requirements, payment verification and processing timelines.
Customers should retain their order confirmation, payment evidence and relevant correspondence when submitting a request.
12. Acceptable Website Use
Users must not engage in activities that interfere with the security, availability or proper functioning of our website.
- Unauthorized access to accounts or systems is prohibited.
- Fraudulent orders or false payment confirmations are prohibited.
- Uploading malicious code or attempting to compromise the website is prohibited.
- Unauthorized collection of customer information is prohibited.
- Impersonation of Eshal Fabrics International or other users is prohibited.
13. Intellectual Property
Website branding, original product photography, descriptions, graphics, designs and other proprietary materials may be protected by intellectual property laws.
Users may browse website content for personal shopping purposes. Commercial reproduction or unauthorized use of protected materials requires permission from the relevant rights holder.
14. Third-Party Services
Our website may use third-party payment gateways, delivery providers, analytics services and other technology providers.
These services may operate under their own terms and privacy notices. We are not responsible for independent third-party websites outside our control, except where liability cannot lawfully be excluded.
15. Privacy and Personal Information
Customer information may be collected and processed to provide shopping services, manage orders, arrange deliveries, respond to inquiries, prevent fraud and comply with applicable legal requirements.
Please review our Privacy Policy for further information about data collection, processing, retention and customer privacy rights.
16. Website Availability
We aim to maintain reliable website access. However, temporary interruptions may occur because of maintenance, software updates, hosting issues, network failures or circumstances beyond our reasonable control.
We may update website features and content where necessary to maintain security, accuracy and service quality.
17. Customer Complaints and Dispute Resolution
Customers experiencing issues with products, payments, deliveries or account access should contact our customer support team using the official contact details on our website.
We encourage customers to provide relevant order numbers, transaction references and supporting information so complaints can be investigated efficiently.
Nothing in these Terms prevents customers from exercising their rights under applicable consumer protection laws.
18. Limitation of Liability
To the extent permitted by applicable law, Eshal Fabrics International will not be responsible for losses caused solely by unauthorized customer account use, independent third-party service interruptions or circumstances outside our reasonable control.
Nothing in these Terms excludes liability or consumer remedies that cannot legally be excluded.
19. Changes to These Terms
We may update these Terms of Use to reflect changes in website functionality, business operations, applicable law or customer service procedures.
Updated terms will be published on this page with a revised effective date where appropriate. Material changes affecting existing transactions will be handled in accordance with applicable law.
20. Governing Law
These Terms of Use are governed by applicable laws of Pakistan. Any disputes will be addressed through applicable legal procedures and competent authorities, without restricting mandatory consumer rights.
Questions or Need Assistance?
Our customer support team is available through the official contact channels published on our website.
ESHAL FABRICS INTERNATIONAL
3rd Floor, 358-IB, Block-B, Pak Arab Housing Society, Main Ferozepur Road, Lahore, Pakistan
Copyright 2026 Eshal Fabrics International. All Rights Reserved.