RETURN & EXCHANGE POLICY

ESHAL FABRICS INTERNATIONAL

Customer Satisfaction | Easy Returns | Fair Resolution

Effective Date: 10 October 2026

1. Introduction

At Eshal Fabrics International, customer satisfaction, product quality and transparent business practices are important to us. We aim to provide customers with a fair and clearly explained process for requesting returns, exchanges and related refunds.

This Return & Exchange Policy applies to eligible purchases made through our official website, https://eshalfabrics.com/, and should be read together with our Refund Policy, Cancellation Policy and Terms & Conditions.

2. Return Request Period

The request date is determined by the date on which the customer contacts our official support channel with sufficient information to identify the order and the issue.

3. General Return Eligibility

For a standard change-of-mind return, the product should generally meet the following conditions:

• The return request is submitted within the applicable return period.
• The product is unused, unworn and unwashed.
• Original product labels and tags remain attached where supplied.
• The product is returned with its original accessories and packaging where reasonably possible.
• The customer provides a valid order number or other proof of purchase.
• The product is not excluded from standard returns under the conditions disclosed before purchase.

These conditions do not override mandatory rights relating to defective, damaged or incorrectly supplied goods.

4. Clothing and Fashion Apparel

Eligible clothing items may be returned where they meet the standard return conditions. Customers should check size guides, fabric information and product descriptions before placing an order.

Products showing signs of use, washing, alteration or damage caused after delivery may be ineligible for a discretionary return, subject to applicable law.

5. Unstitched Fabrics

Unstitched fabric products may be eligible for standard return where the fabric remains unused, uncut, unwashed and in its original condition.

Fabric that has been cut, stitched, dyed, altered or customized at the customer's request may not qualify for a change-of-mind return unless a product defect, incorrect supply or other mandatory consumer remedy applies.

6. Stitched and Ready-to-Wear Products

Ready-to-wear garments may be eligible for return when unused, unworn and otherwise compliant with the applicable return conditions.

Custom-stitched, personalized or made-to-measure garments may have restricted change-of-mind return eligibility where this was disclosed before purchase.

7. Fragrances and Personal-Care Products

For hygiene, safety and product integrity reasons, opened or used fragrances and personal-care products may be excluded from discretionary returns.

Sealed and unused products may be considered for return where eligible under the conditions disclosed at purchase.

Defective, damaged, incorrectly supplied or materially misdescribed products remain subject to applicable consumer protection rights.

8. Fashion Accessories

Eligible handbags, wallets, belts, watches and other accessories may be returned where they remain unused and meet the applicable return conditions.

Any original accessories, packaging and relevant warranty information should be included where available.

9. Damaged Products

Customers are encouraged to retain relevant packaging and delivery records to assist with verification. The absence of photographs or packaging will not automatically remove statutory consumer rights.

10. Incorrect Products

If a customer receives a product different from the item ordered, including an incorrect size, colour, design or product type, the customer should contact our support team.

After verification, an appropriate resolution may include the correct product, a replacement, a return or a refund, depending on availability and applicable rights.

Where the error is attributable to Eshal Fabrics International, reasonable return shipping costs will not be charged to the customer.

11. Missing Items

If an order is delivered with missing products or accessories, customers should report the issue and provide their order number and relevant delivery information.

We may review packing records, dispatch information and courier documentation before confirming a suitable resolution.

12. Size Exchanges

Customers requesting an exchange because of size preference may contact support within the standard return period.

Exchanges depend on product condition, availability of the requested size and applicable product eligibility.

If the requested replacement is unavailable, the customer may be offered another appropriate resolution under the applicable policies.

13. Colour and Design Exchanges

Requests to exchange a product for a different colour, design or variation are subject to product availability and the standard return conditions.

Minor differences caused by photography, lighting or display settings do not automatically establish a product defect. Material differences from the advertised description will be assessed appropriately.

14. Non-Returnable Products

Subject to applicable consumer protection requirements and clear disclosure before purchase, discretionary returns may be restricted for:

• Used, washed or customer-damaged clothing.
• Cut, stitched or altered fabric.
• Personalized or made-to-order products.
• Opened fragrances or hygiene-sensitive products.
• Products missing essential parts because of customer handling.

These restrictions do not eliminate mandatory remedies for defective, damaged, incorrect or materially misdescribed products.

15. How to Request a Return

Customers should contact our official customer support team using the contact details published on our website.

To help us review the request, please provide:

• Order number and purchase date.
• Customer name and registered contact details.
• Product name and quantity.
• Reason for return or exchange.
• Relevant photographs or supporting information where available.
• Preferred resolution, such as replacement, exchange or refund.

Our team will review the request and provide further instructions.

16. Return Authorization

Customers should contact support before sending a return parcel so that the appropriate return destination and handling instructions can be confirmed.

Submitting a return request does not automatically establish eligibility. However, requests will be assessed fairly, and mandatory consumer rights remain unaffected.

17. Return Shipping Charges

For eligible discretionary returns based solely on customer preference, reasonable return shipping charges may be the customer's responsibility where disclosed and permitted by law.

Where the return is required because of our error, an incorrect item or a verified product defect, reasonable return shipping arrangements will be handled by Eshal Fabrics International in accordance with applicable law.

Customers will be informed of the relevant return procedure before shipment where practicable.

18. Return Inspection

Returned products may be inspected to verify their condition, completeness and consistency with the reported issue.

Inspection may include checking product labels, packaging, accessories, physical condition and relevant order information.

Any decision to decline a discretionary return will be communicated with an explanation. Statutory consumer remedies will not be denied solely because of a discretionary return condition.

19. Refund Processing

Customers may review the full Refund Policy for additional information regarding payment reversals, transaction verification and refund status.

20. Cash on Delivery Returns

Where Cash on Delivery is offered, approved refunds may require an appropriate verified refund method.

Customers may be asked to provide sufficient payment or account details through an authorized support channel to arrange the refund securely.

Customers should never share banking passwords, PINs or one-time verification codes.

21. Exchange Availability

Replacement and exchange requests depend on current inventory and product availability.

Where an exchange cannot be completed, an eligible customer may be offered an appropriate refund or another mutually agreed resolution.

22. Promotional and Discounted Products

Promotional or discounted products may have specific conditions disclosed before purchase.

Any such conditions will be applied subject to applicable law and will not remove mandatory remedies for defective or incorrectly supplied goods.

23. Rejected Return Requests

If a discretionary return request does not meet the published eligibility conditions, our team will explain the reason for the decision.

Customers may request clarification or provide additional relevant information for review.

Any handling or reshipping charges must be consistent with disclosed terms and applicable law.

24. Customer Responsibilities

Customers are encouraged to provide accurate order information, report issues promptly, handle products responsibly and follow reasonable return instructions.

Customers should package return shipments appropriately to reduce the risk of damage during transportation.

25. Consumer Protection Rights

Nothing in this Return & Exchange Policy limits mandatory customer rights or remedies under applicable laws of Pakistan.

Where a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

26. Related Policies

For further information, please review:

• Refund Policy
• Cancellation Policy
• Shipping Policy
• Terms & Conditions

27. Changes to This Policy

Eshal Fabrics International may update this policy to reflect operational changes, customer service improvements or applicable legal requirements.

Updated versions will be published on our official website. Material changes affecting existing orders will be handled in accordance with applicable law and the terms applicable to those orders.

Need Help With a Return?

Our customer support team can assist with product returns, exchanges, incorrect orders and refund-related inquiries.

Please keep your order number available when contacting support.

www.eshalfabrics.com

ESHAL FABRICS INTERNATIONAL

3rd Floor, 358-IB, Block-B, Pak Arab Housing Society, Main Ferozepur Road, Lahore, Punjab, Pakistan

Copyright 2026 Eshal Fabrics International. All Rights Reserved.