CANCELLATION POLICY

ESHAL FABRICS INTERNATIONAL

Effective Date: 10 October 2026

Our Commitment

At Eshal Fabrics International, we are committed to providing a secure, transparent and customer-friendly online shopping experience. This policy explains the procedures for order cancellations, eligibility requirements and applicable refunds.

1. Cancellation Before Dispatch

Customers may request cancellation before their order has been dispatched. Eligible prepaid orders cancelled before dispatch will receive a full refund.

2. Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible. Customers may request a return after delivery in accordance with our Return Policy.

3. Refund Processing

Refund Timeline

Approved refunds will normally be initiated within 7 business days. The total processing period may take 7-14 business days after approval, depending on the payment method and financial institution.

Refunds will ordinarily be issued through the original payment method wherever supported.

4. Cancellation by Eshal Fabrics International

We may cancel an order due to product unavailability, unsuccessful payment verification or circumstances preventing fulfilment. If we cancel a prepaid order, the customer will receive a full refund.

5. How to Request Cancellation

To request cancellation, customers should contact our customer support team through the official contact details published on our website.

Please provide the following information:

Order number
Customer name
Registered contact information
Reason for cancellation

Our team will review the request and confirm the cancellation status.

6. Payment Security

Refunds are subject to reasonable order and transaction verification. Customers should never disclose their card PIN, passwords or one-time verification codes.

7. Customer Rights

Nothing in this policy limits mandatory consumer rights available under applicable laws of Pakistan.

Need Assistance?

Our customer support team is available to assist with cancellation and refund requests.

www.eshalfabrics.com

ESHAL FABRICS INTERNATIONAL

Customer Satisfaction | Secure Shopping | Transparent Refunds