CUSTOMER SERVICE

ESHAL FABRICS INTERNATIONAL

Customer Care | Order Assistance | Shopping Support

We Are Here to Help You

1. Welcome to Customer Service

Welcome to the Customer Service Center of Eshal Fabrics International. We are committed to making your online shopping experience convenient, transparent and enjoyable.

Whether you need help selecting a product, checking an order, understanding delivery arrangements or requesting a return, our customer support team aims to provide clear information and practical assistance.

Our official website is www.eshalfabrics.com.

2. How We Can Help

Our customer service team can assist with a wide range of shopping-related matters, including:

Product information and availability.
Clothing sizes, fabrics and product specifications.
Customer account and registration assistance.
Order placement and order confirmation.
Payment verification and failed transactions.
Delivery status and shipment tracking.
Order cancellations before dispatch.
Returns, exchanges and refunds.
Damaged, defective or incorrect products.
Customer feedback, complaints and suggestions.

3. Contacting Customer Support

Official Customer Support

Customers can contact Eshal Fabrics International through the official contact methods published on our website.

Website: https://eshalfabrics.com/

Office: 3rd Floor, 358-IB, Block-B, Pak Arab Housing Society, Main Ferozepur Road, Lahore, Punjab, Pakistan.

For faster assistance, please include your order number and a brief explanation of your inquiry.

4. Product Information Assistance

Customers may request assistance understanding product descriptions, available sizes, colours, fabric types and other product specifications.

We encourage customers to review the information displayed on individual product pages before placing an order.

Product availability and specifications may change, and our team will aim to clarify relevant details where possible.

5. Order Placement Support

If you experience difficulty placing an order, our team may assist with general checkout instructions, account issues and order confirmation questions.

Customers should provide accurate billing and delivery details to help avoid unnecessary delays.

Orders are subject to product availability, payment verification where applicable and the terms displayed during checkout.

6. Order Confirmation

After placing an order, customers may receive confirmation through their registered email address, website account or another supported communication method.

Customers should retain their order number for future reference.

If an order confirmation is missing, please contact support before placing a duplicate order.

7. Order Status and Tracking

Customers seeking information about an existing order should provide their order number and registered contact details.

Where a shipment tracking reference is available, it may be shared after dispatch.

Tracking updates depend on the relevant courier's systems and may not appear immediately after booking.

8. Delivery Assistance

Our customer service team can help customers understand shipping arrangements, estimated delivery periods and available tracking information.

Delivery times depend on the destination, product availability, courier operations and other relevant circumstances.

For detailed information, please review our Shipping Policy.

9. Payment Assistance

If a customer experiences a failed, pending or duplicate payment, our team may review available order and transaction records.

Customers should provide the order number, payment method, transaction date and payment reference where available.

Never disclose a payment card PIN, CVV, account password or one-time verification code to anyone claiming to provide customer support.

Please review our Payment Policy for further details.

10. Order Cancellation Assistance

Customers wishing to cancel an order should contact support as soon as possible.

Cancellation eligibility depends on the order's processing and dispatch status, applicable terms and customer rights.

Orders already handed over to the courier may require the applicable return procedure.

See our Cancellation Policy.

11. Returns and Exchanges

Customers seeking a return or exchange should review the applicable eligibility conditions and contact our support team with their order details.

For eligible standard returns, the published return request period is 7 calendar days after delivery.

Requests concerning defective, damaged or incorrectly supplied products will be assessed separately in accordance with applicable law.

Read our Return & Exchange Policy.

12. Refund Assistance

Refund Support

Our team can assist with refund eligibility questions, approved refund status and transaction reference information.

Under our published Refund Policy, approved refunds will normally be initiated within 7 business days after approval, while the overall processing period may take approximately 7-14 business days depending on the payment provider.

See our Refund Policy.

13. Damaged or Defective Products

If a product arrives damaged, defective or materially different from its description, please contact customer support promptly.

Provide the order number, a description of the issue and photographs where available.

We will review the complaint and determine an appropriate resolution in accordance with applicable law.

14. Incorrect or Missing Products

If you receive an incorrect item or discover that part of your order is missing, please contact our support team.

We may review packing information, order details and delivery records before confirming a suitable resolution.

Where an error is attributable to our business, the customer will not be unfairly charged for correcting it.

15. Customer Complaints

We welcome legitimate customer complaints and aim to address them respectfully and fairly.

To submit a complaint, please provide:

Your name and contact information.
Relevant order or transaction number.
A clear description of the problem.
Relevant supporting information, where available.
The resolution you are requesting.

Our team will review the matter and provide a response through an appropriate official channel.

16. Complaint Escalation

If a customer believes an inquiry has not been adequately resolved, they may request a further review through our official support channels.

Complex cases involving banks, payment providers or courier partners may require additional investigation.

Customers retain any rights and remedies available under applicable consumer protection law.

17. Customer Account Assistance

Customers may seek assistance with general account access issues, profile information and order history.

For security reasons, support staff may require reasonable verification before discussing sensitive account or order information.

Customers should never share account passwords or one-time verification codes.

18. Privacy and Personal Information

Customer information is handled in accordance with our published Privacy Policy and applicable legal requirements.

Information provided to customer support should be limited to what is reasonably necessary to resolve the inquiry.

Read our Privacy Policy.

19. Product Availability

Products displayed on the website are subject to stock availability and order verification.

If an ordered product becomes unavailable after payment, our team will explain the available options, which may include an appropriate replacement or refund.

20. Promotional Offers and Discounts

Customers may contact support for clarification about published promotions, discount codes and eligible products.

Promotional offers may be subject to validity periods, product restrictions and other conditions disclosed at the time of the offer.

21. Fraud Prevention and Safe Communication

Important Security Notice

Only use the official Eshal Fabrics International website and verified customer support channels.

Do not share banking passwords, card PINs, CVV numbers or one-time authentication codes.

Report suspicious payment requests or messages claiming to represent our business.

22. Customer Feedback

We value customer feedback regarding product quality, website usability, delivery experience and customer service.

Constructive suggestions help us identify opportunities to improve our products and shopping experience.

23. Our Customer Service Commitment

Eshal Fabrics International aims to provide customers with accurate information, respectful communication, reasonable assistance and transparent procedures.

We seek to resolve inquiries fairly while protecting customer information and respecting applicable legal requirements.

24. Related Customer Policies

25. Office Information

Business: Eshal Fabrics International

Office Address: 3rd Floor, 358-IB, Block-B, Pak Arab Housing Society, Main Ferozepur Road, Lahore, Punjab, Pakistan.

Official Website: https://eshalfabrics.com/

Customers should confirm available contact methods and any office visiting arrangements through our official website before visiting.

How Can We Help You Today?

Our customer support team is here to assist with your shopping experience, orders, deliveries, payments, returns and refunds.

Visit Eshal Fabrics International

ESHAL FABRICS INTERNATIONAL

3rd Floor, 358-IB, Block-B, Pak Arab Housing Society, Main Ferozepur Road, Lahore, Punjab, Pakistan